Understand our policies for cancellations, returns, and refunds for products and services purchased through our platform.
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Cancellations accepted within 7 days of order placement
Approved refunds processed within 7 business days
Report concerns within 7 days of product receipt
Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if:
In such events, you may choose to reject the product at the doorstep when it arrives.
LIFESPROUT CARE LLP does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund or replacement can be made if the user establishes that the quality of the product delivered is not good or does not meet the expected standards.
Note: For perishable items, quality concerns must be reported immediately upon delivery with supporting evidence (photos/videos) to facilitate the refund/replacement process.
In case of receipt of damaged or defective items, please report to our customer service team immediately. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the issue at their end.
This should be reported within 7 days of receipt of products. Please provide clear photographs or videos showing the damage or defect to help us process your claim efficiently.
In case you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product.
Our customer service team will review your complaint and make an appropriate decision based on the nature of the discrepancy and our policies.
In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue directly to them according to the warranty terms and conditions provided with the product.
LIFESPROUT CARE LLP can assist in connecting you with the manufacturer but is not responsible for warranty claims or repairs.
In case of any refunds approved by LIFESPROUT CARE LLP, it will take up to 7 business days for the refund to be processed to you. The refund will be credited to the original payment method used during the purchase.
Important: The actual credit to your account may take additional time depending on your bank or payment provider's processing times. Please allow up to 10-14 business days for the refund to reflect in your account.
For any queries related to cancellations, returns, or refunds, please contact our customer service team:
Please have your order number and relevant details ready when contacting us for faster resolution.